Frequently Asked Questions

We accept most major insurance providers including Medicare, Medicaid, Blue Cross Blue Shield, Aetna, United Healthcare, Cigna, Humana, Delta Dental, and many others. We also offer self-pay options and flexible payment plans for uninsured patients. Contact our billing department to verify your specific coverage.

Yes! We provide emergency care services during extended hours and have partnerships with local hospitals for after-hours emergencies. For life-threatening emergencies, please call 911 immediately. For urgent but non-life-threatening concerns, call our 24/7 hotline for guidance.

Please bring a valid photo ID, insurance card, list of current medications with dosages, any relevant medical records from previous providers, and a list of questions or symptoms you'd like to discuss. Arrive 15 minutes early to complete registration paperwork.

Absolutely! We offer comprehensive telehealth services for many types of consultations including follow-ups, prescription refills, chronic condition management, mental health support, and initial assessments. Virtual visits are conducted through our secure HIPAA-compliant video platform.

Patients can securely access their medical records, test results, prescription history, appointment schedules, and communicate with providers through our patient portal available 24/7. You'll receive login credentials at your first visit. Results are typically posted within 24-48 hours.

Our main office is open Monday through Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 2:00 PM for urgent care. Emergency hotline is available 24/7. Extended hours may vary by season.

Yes, you can request to see any of our qualified physicians based on availability and specialty needs. We encourage you to find a provider whose communication style and expertise best matches your preferences. Simply ask our front desk to schedule with a different doctor.

You can cancel or reschedule by calling our office, using our patient portal, or replying to your appointment reminder email/text. We request at least 24-hour notice for cancellations to avoid any potential fees and to allow other patients to use that slot.